Fabulous service. I watched a YouTube video to replace the drive belts of my Sebo X1 Hoover.
It was a really clear step-by-step process, easy-to-identify parts on their website, and next-day delivery. The parts all fitted as set out in the video, and the hoover was as good as new.
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by cm
30/11/2024
Coffee Machine Fixed with eSpares spare
Easy to find what I needed, the spare part delivery was quick and my coffee machine was back up and running in no time.
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by Mike Vanko
30/11/2024
Quick and efficient service
Quick and efficient service
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by D J Williams
30/11/2024
Not the part I ordered and paid for
Not the part I ordered and paid for. Returned the wrong part, tracked as delivered, but waiting for money back. Very slow.
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by Ms Valerie Alderson
30/11/2024
Very quick !
Very quick !
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by Jon
30/11/2024
Item never delivered, no response from customer support.
Ordered a part from espares - never received it. Contacted support - never got a response!!
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by Shirley
29/11/2024
espares every time…
I'm never sure that the part i'm ordering is the right one, so i ask espares to check for me. Theyre great. They check, confirm or change and get the parts sent out. I've ordered parts for dishwashers, fridges, fridge freezers, ovens, hobs and all manner of electrical appliances. I dont try to source bits, i go to espares every time.
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by Mr Eric Albrecht
29/11/2024
First part ordered went missing with…
First part ordered went missing with DPD, contacted customer service and got a replacement within a few days and next day delivery charge refunded
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by Mim
29/11/2024
Amazing Espares.
Espares are amazing.Ive had cooker elements freeze freezer parts.
I can't recommend them enough.
Type in your make and model order and away you go.
Quick delivery.
Wonderful
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by Jack
29/11/2024
Good price, quick delivery
Good price, quick delivery
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by Mr michael francis
29/11/2024
Delivery was quick and website easy to…
Delivery was quick and website easy to use
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by Phillip Gunter
29/11/2024
Company website excellent found part I…
Company website excellent found part I wanted I sent text to make sure it was the right part they confirmed it was the part I required part was sent out and it was excellent quality will use this company again
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by Nigel Young
29/11/2024
Customer service couldn't help and couldn't care less
I've used eSpares in the past and happily rated them 5 stars. This time, when looking for help from Customer Services, all I got were 'pre-written' generic replies.
Having wasted the best part of a week, in my last e-mail to them, I gave them their own part numbers for both of the hinges I wanted and their part number of the flap I wanted them for and asked them if I was correct!
Unbelievably this is the reply I got (thanks Sabrina) to that simple question:
"Unfortunately, we were unable to source the parts you require for the appliance you have"
So I gave up and took a chance that I had identified the correct parts myself and they were in stock so I ordered them. Of course, they were the correct parts and they fit perfectly. Order # 13013018
Perhaps Screwfix you might give your customer service reps a wee bit more, much better, training and have them all read the first line of your Terms and Conditions .... "Our success is based on strong traditions of quality, value for money and a genuine care for our customers"
Support reference # is [CSE: rhs6Vw, TKT: IfrAQs]
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by Paul Shearing
29/11/2024
The part was easy to identify…
The part was easy to identify -reasonable price (well a lot cheaper than a new Stove anyway) and it was delivered when you said it would be be -can't ask for more
It arrived broken and espares immediately dispatched a replacement with no quibbles. Well done
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by JEFFRET SMITH
29/11/2024
Paid for next day delivery 3 days no show
Paid for next day deliver . day 3 and not delivered , Contacted DPD twice getting nowhere . No reply to my query on day 2 chat off line no contact telephone number
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by Michel
29/11/2024
Easy to use online service with very…
Easy to use online service with very prompt delivery. Was able to send one of the items back in a very easy to use procedure.
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by Mr Baines
29/11/2024
Rangemaster Elan...
Product arrived when it should and fitted spot on.
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by Mr Want
29/11/2024
No fuss nice and quick
No fuss nice and quick
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